Whenever there is a crisis, there are always unscrupulous
people out there ready to take advantage of it. With
the onset of the housing crisis and the enormous rise
in foreclosures, there has been a corresponding rise
in the number of “foreclosure rescue” schemes. “They're
everywhere,” says Patricia Garcia Duarte, President
of the nonprofit Neighborhood Housing Services of
Phoenix. “They're very slick and they really know
how to market to vulnerable people.” Complaints about
these outfits are flooding Better Business Bureau
chapters, state attorney generals and consumer protection
offices. “The amount of foreclosure rescue fraud is
at unprecedented levels,” said David Lim, a deputy
district attorney from Alameda County. “We’re seeing
a lot of misinformation being sent to homeowners.
We’re seeing unlicensed agents acting as legitimate
companies, working through mass mailers sent to homeowners
facing foreclosure.” “The number of suspicious entities
defrauding consumers may be in the thousands across
the state,” said Tom Papageorge, of the chief consumer
protection division in the Los Angeles District Attorney’s
Office.” Foreclosure rescue scams are being taught
in get-rich-quick seminars around the country. Homeowners
facing foreclosure need to protect themselves as much
as possible. The best protection is accurate information.
They Take Your Money Up Front.
The Obama Administration has just launched a new
website as part of its housing rescue plan. (www.makinghomeaffordable.gov).
In that website, the government warns homeowners
about these schemes. “BEWARE OF FORECLOSURE RESCUE
SCAMS–HELP IS FREE! Beware of any person or organization
that asks you to pay a fee in exchange for housing
counseling services or modification of a delinquent
loan. Do not pay –walk away! “ The Federal Reserve
Board has recently produced a commercial about these
outfits that it will be running in selected movie
theaters across the country. The Board warns people
about these companies. “Do not agree to work with
a counselor who collects a fee before providing
you with any services or who accepts payment only
by cashier's check or wire transfer.” The Office
of the Comptroller of the Currency also advises
people to stay away from foreclosure rescue “experts.”
“What these scams do is take your money, ruin your
credit record, and wipe out any equity you have
in your home.” The Federal Trade Commission, who
often prosecutes these companies, also warns against
them. “Unfortunately, once most of these foreclosure
fraudsters take your money, they leave you much
the worse for wear.” The Office of the United States
Trustee, which is part of the United States Department
of Justice, that oversees the Bankruptcy Court,
advises people to proceed with care if an individual
or company “collects a fee before it provides services
to you.” One of the FTC's “red flags” for identifying
these schemes is any business that “collects a fee
before providing you with any services.”
They Can't Do Anything for You. Harvard
Law Professor and consumer law expert Elizabeth
Warren, calls what these schemes offer a “cement
life jacket.” The bottom line is that these outfits
can’t do anything that you couldn’t do on your own.
This is explained in a recent Federal Trade Commission
warning to consumers. “The foreclosure prevention
specialist: The “specialist” really is a phony counselor
who charges high fees in exchange for making a few
phone calls or completing some paperwork that a
homeowner could easily do for himself. None of the
actions results in saving the home. This scam gives
homeowners a false sense of hope, delays them from
seeking qualified help, and exposes their
personal financial information to a fraudster.”
These alleged “experts” charge very high upfront
fees and do very little, if anything to negociate
with the mortgage company. California Senator Ellen
Corbett recently said that these schemes “get money
upfront for services they never provide, sometimes
taking thousands of dollars, and offer a false sense
of hope to these consumers. Not only are consumers
out of money they can ill afford to lose, but they
also end up short on time to work out solutions
with their lenders.”
These “Counselors” Are Not Licensed Professionals.
They Are Telemarketers. Professional credit
counselors and attorneys have been around for a
very long time. They are regulated and licensed.
They have to have required training. These “companies”
are brand new. The people you talk to over the phone
are not trained professionals, they're telemarketers!
If you're experiencing one of the largest crisis
of your life, you need to sit down, face to face,
with an experienced professional, not some salesman
from a distant state. The Federal Reserve Board
has issued warnings about these outfits “If you
are approached by foreclosure counselors–by mail,
phone, or in person–make sure the counseling agency
is HUD-approved before you do business with them.”
The Office of the Comptroller of the Currency has
also issued similar warnings “They often refer to
themselves with titles that sound official, such
as “foreclosure consultant” or “mortgage consultant,”
and market themselves as a “foreclosure service”
or “foreclosure rescue agency.” The United States
Trustee advises that you proceed with care if an
individual or company “calls itself a “mortgage
consultant”, “foreclosure service” or similar name.”
They Are Not Licensed, Regulated or Accountable
to Anyone. Credit counselors and attorneys
are accountable to the agencies that license them.
The telemarketers are not accountable to anyone.
Credit counselors and attorneys have rigorous training.
The person you're talking to at one of these companies
may have been selling TV's at Best Buy last week.
If you’re talking to one of these companies ask
the person if they are certified as a counselor
by the Department Housing and Urban Development.
They never are.
They Are Not Lawyers and So They Are Unable
to Advise You on Your Legal Rights. People
facing a financial crisis need the assistance of
trained professionals, not sales pitches from telemarketers.
Analyzing a person's financial condition involves
making legal judgments that can not be made by non-lawyers.
Taking advise from untrained sales people is very
dangerous. Taking legal advise from these outfits
is like taking medical advise from your local grocer.
They Can't Stop Foreclosure. Peggy
Twohig, associate director of the Division of Financial
Practices at the Federal Trade Commission says that
anyone who guarantees a solution “should be viewed
with suspicion.” No matter what these people tell
you they are powerless to stop the foreclosure proceeding.
In order to get your money they will promise you
that they are able to stop the foreclosure. After
your money is gone you will learn that the foreclosure
proceeding continues. The Federal Trade Commission
warns of this “The scam artist tells you that he
can negotiate a deal with your lender to save your
house if you pay a fee first. You may be told to
contact your lender, lawyer, or credit counselor,
and to let the scam artist handle all the details.
Once you pay the fee, the scam artist takes off
with your money.”
They Take Advantage of Vulnerable People.
As the Comptroller of the Currency has warned “foreclosure
con artists take advantage of people who have fallen
behind on their mortgages and face foreclosure.
Con artists know that people in these situations
are vulnerable and likely to be desperate.” Unfortunately,
when people are desperate they will believe just
about anything. Just remember, if something sounds
too good to be true, it probably is.
They Make Promises They Can't Keep.
Ms.Twohig, of the Federal Trade Commission knows
how these outfits work. “In all of these scenarios,
consumers typically believe that the promise to
‘stop’ foreclosure and ‘save your home’ means a
permanent solution that will allow them to keep
their homes and save their equity,” she says. “Yet
they still end up losing their homes.” The Federal
Reserve Board urges caution for anyone who guarantees
results. “A reputable counselor will not guarantee
to stop the foreclosure process, no matter what
your circumstances...but be wary of people who promise
a sure thing.”
They Are Often the Subject of FTC and Attorney
General Enforcement Actions. A brief review
of the FTC website will show a number of enforcement
actions against these schemes. Typically, the FTC
will commence legal action to shut these outfits
down and impose penalties on their owners. The Attorneys
General of the states are also involved in bringing
these legal actions. The FTC charged National Foreclosure
Relief Inc. with falsely claiming that it will stop
foreclosures. A Federal Court issued a restraining
order against the illegal practices and froze the
company’s assets. Consumers who called this company
were told that negotiation with the lenders would
begin once consumers paid a fee. After the fee was
paid, the company failed to return consumers phone
calls. Consumers who were able to reach someone,
were falsely told that negotiations were under way.
The Florida Attorney General under a new Florida
law, recently filed a lawsuit against FMA Servicing,
Inc. for falsely representing that it had relationships
with mortgage lenders.
State Government Are Passing Laws Against
These Schemes. Currently, 14 states have
passed laws regulating these outfits. Massachusetts
has outlawed them altogether. The Massachusetts
Attorney general issued an emergency regulation
to ban foreclosure rescue scams.
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